There is a point when the decision must be made to stop taking registration for a class because it is filled, or to cancel a class due to low enrollment. We reserve the right to change program content and/or schedules as needed. Please note the registration deadline listed for each program.

In order to receive a full refund, notification to withdraw from a program must be received by the registration deadline date. Please refer to the brochure for specific program registration deadlines. After the registration deadline, notification to withdraw from any program is initiated by completing a “Withdrawal/Refund Request Form” available at the Pavilion and Al Hattendorf Center customer service counters. Withdrawal/refund requests made after the registration deadline may be assessed a 10% (minimum $5, maximum $25) service fee per program based on the total program cost. Notification to withdraw from a contractual program must be received by the registration deadline or a refund will not be issued. After the class start date, withdrawals may be given on a prorated basis from the date of the submitted refund request, less the service fee.

1. Withdrawals/refunds will not be issued after the class has been completed.
2. A make-up class and/or refund will be arranged if a scheduled class is cancelled.
3. Tickets are non-refundable.
4. Individual programs may have specific refund policies. These programs include but may not be limited to Kid’s Club, Preschool, Athletic Associations, Adult Leagues and Swim Team. Please refer to these programs for their specific policies.
5. Due to the demand for participation in Park District programs and the limited number of spaces available, refunds will not be issued for classes that participants are unable to attend.

Notification to withdraw from a trip is initiated by completing a “Trip Refund Request Form,” available at the Pavilion and Al Hattendorf Center customer service counters. Refunds will not be issued on or after the registration deadline unless the ticket is resold to another or the trip is cancelled.

The Elk Grove Park District guarantees your satisfaction with our recreation programs and services. If you are not completely satisfied, please contact us at (847) 437-9494.